Frequently Asked Questions

Miscellaneous troubleshooting...

Many connection issues can be resolved by restarting your computer.  Please try restarting before proceeding with troubleshooting!

Q: How do I set Baca Valley's web site as my home page?

• Open Internet Explorer
• Click on Tools
• Click on Internet Options
• Choose the General tab
• Type http://www.bacavalley.com in the address field

• Choose Apply (if available), then click "OK"
• Close Internet Explorer

Q: Why do I keep getting Error 691 asking me to check my username and password when I attempt to login?

• Verify that you are using the correct username and password (all in lower-case)
• Try re-typing your username and password (Windows XP users will see more characters than what the actual password has due to the encryption process)
• Make sure that you are only entering your username, not your entire email address
• If you have the 20 Hour Blocked Plan you will see this message when you reach your plan limit.  You can monitor your time online on our web site.
• If you have the Unmeasured Service our server does not allow multiple logins.  Please verify there is not another computer logged in with your username.

Q:  I'm having trouble with my printer, can you help me?

Our tech support personnel are happy to assist you with issues concerning your connection but cannot offer support for hardware or software.  Please contact the manufacturer for support.