Frequently Asked Questions

Troubleshooting Email problems...

Q: I am having trouble sending email...what could be wrong?

• Refer to our SMTP Authentication page

Q: I am having trouble with my email...what could be wrong?

Make sure your account information is correct:

• Open Outlook Express
• Click on Tools
• Click on Accounts
• Click on the Mail tab
• Click on your email account
• Click on Properties

• Make any necessary corrections, click on the Servers tab

• Make necessary corrections, choose the "Apply" button (if available) then click on "OK"
• Close the Internet Accounts screen and test your email

If this does not resolve your email problem:

• Make sure all other email programs are closed
• Go to our web page - www.bacavalley.com
• Click on the Internet button
• Choose Web-based Email
• Enter your Username (not entire email address) and enter your password

You will see a list of the email messages currently in your mailbox.  Find the message(s) causing the problem (check for large file size, messages with nothing in the "Subject" or "From" field, unusual dates, etc.) and click in the box in front of the message.  Select the Delete/Undelete Option, then select the Purge Deleted Messages Option.  Use this method to get rid of all messages you don't want.  Then, when you open your Outlook Express you will only load the messages you decided to keep.  Be sure the web-based email is the only email program open and always choose the Logoff Option at the top right-hand side of the screen to close the program.  Remember, once a message is deleted from your mailbox it is gone so make sure messages you delete do not contain information you need.

• After closing the Web-based Email, open your Outlook Express program to verify that the problem is resolved

If your problem still exists it may be due to your virus protection:

• If you are using Norton Anti-Virus refer to Symantec Knowledge Base.
• If you are using Mcafee Anti-Virus software please visit their site for more information.
• If you are using other types of virus protection software please contact the software vendor.