Frequently Asked Questions

Troubleshooting your High-Speed Connection...

Many connection issues can be resolved by restarting your computer.  Please try restarting before proceeding with troubleshooting!

Q: Suddenly I can't connect to the Internet.  I get the error message "Web page cannot be displayed in offline mode".  What could be wrong?

Make sure your connection information is correct:

• Open Internet Explorer
• Click on Tools
• Click on Internet Options
• Choose the Connections tab
• Make sure "Never dial a connection" is selected

• Choose Apply (if available), then click "OK"
• Close Internet Explorer and try connecting again.

Check your Network settings:

• Click on Start, Settings, Control Panel

• Open Network or Network Connections

• Double-click on the TCP/IP for your Network Card

• Check the following tabs for correct settings...Refer to documentation provided to you by Baca Valley
           IP Address
           Gateway
           Subnet

• DNS Configuration:
               Primary DNS:      65.165.135.3
                  Secondary DNS:  64.113.32.54

• Click for information on how to change your DNS settings for a single or networked computer.

• Click Apply (if available), then click "OK"

• Try connecting to the Internet again.

Q: I seem to be connected but certain sites will not load and I am having trouble getting my email...

• Have you recently installed any type of filter or firewall?

• If so, check your firewall settings to make sure the software is not blocking access

• If that does not work try disabling or uninstalling your firewall software

• If this resolves the issue check with the software manufacturer before reinstalling

• If you do not have any type of filter or firewall, check the Security Settings in your Internet Explorer.  Refer to the Microsoft site for more information about this option.

• If this is only an email problem please refer to our FAQ Email Problems

Q: My connection to the Internet seems slow, what can I do?